Support
Simply - Reliable Service
Continuous focus on the needs and requirements of our customers has led to very loyal customers with a reliable and stable workspace management production environment. We are committed to support and service all our prospect and customers on the highest level to ensure you receive the optimal result from our workspace management solution.
Software and Support (SnS)
The Software and Support (SnS) offering is intended to provide customers and partners with a mechanism by which they can easily communicate technical issues and questions they are having. When purchasing licenses SnS is mandatory for the first year, and renewable annually. Customer can choose to purchase multiple years of SnS upfront and receive an additional discount. The standard SnS contains the following support and services:
All product releases (minor and major upgrades)
Product documentation
Access to the Scense Helpdesk
Helpdesk
Our dedicated helpdesk staff will support your daily operations with Scense and will guarantee short communication lines to deliver fast and high quality solutions. The standard SnS includes email and telephone support from 9.00 to 17.00 CET from Monday to Friday (excluding public holidays) with a targeted 4 hours response time.
Contact the helpdesk by
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or call +31 (10) 40.90.999.
Additional Sources
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. Scense also offers – via Scense Partners – implementation support to assist customers in the implementation of the Scense Workspace Management products on-site.
Go to the partners to select one near you
Blog. The Scense Blog contains a lot of valuable technical information regarding troubleshooting, integration, functionality, plug-ins and tips & tricks. The blog is maintained by Scense technical experts and is there to serve our customers, partners and prospects even better.
Go to the Scense blog