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Benefits for Healthcare

“Now we are able to guarantee close to 100% availability of ALL our medical applications.” – Hospital

Health Care organizations (HCOs) require integrated solutions that help enable better services and reduced costs throughout the healthcare field. By making information available when and where it’s needed, those solutions allow for superior decisions and practices at the point of care and beyond. Many of the administrative, financial and patient management workflows have been supported by IT systems for some time, and are being revisited and re-engineered for improving operational efficiency, increasing consumer convenience, improving the quality of care, generating and increasing revenue, and promoting patient safety.

The more Health Care organizations automate these enterprise workflows — successfully introduce software systems and associated user and medical devices — the more dependent they become on these critical systems. As the Health Care organizations are depending on these critical systems, the IT service levels must respond adequately to reflect this increased dependency.
Some of the major areas where Scense can reduce costs and improves the system reliability and availability, within Health Care organization are:

Challenge: medical applications

Due to various regulations and requirements, HCOs have to deal with a large number of applications and ensure they can be used by the right people at the right time. Medical applications that in some cases are a nightmare to IT departments because of bad installers and application conflicts. Applications that rely on expensive hardware requirements to function properly and are therefore hard, if not impossible, to deploy with common desktop or application virtualization technologies. Scense however has no problem to guarantee access to these applications.

The combination of Scense Easy Delivery, Scense Adaptive Installer and Scense Session Control prepares, delivers and manages medical applications on demand and in real time. End users will get access to medical applications whenever needed, on any device and on any location in a way that is most effective for the application in play. Application conflicts are addressed on the fly and the users context is taken into account to guarantee a reliable, secure and user friendly application access.

Challenge: workstation & workplace sharing

This is a common issue in hospitals and one of the most complex to solve. Medical doctors, nurses and other staff sharing the same workplace often use different applications and require different resources. This leads to system conflicts and malfunctions and, ultimately, to system unavailability. Scense supports workplace sharing whilst providing the right content for each employee.

Scense provides a platform, capable of maintaining multiple user profiles on one hardware device and eliminating any software incompatibilities. Applications can be distributed by location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is Scense Live Profiles, enabling employees to switch workstations swiftly and access their files and resources without consequences for global system availability or reliability.

Challenge: Anywhere and secure access to medical IT resources

In contrast with regular corporate application environments, applications in hospitals need to be available on locations IT has no unlimited access to like operating rooms. Also, HCO’s are starting to allow medical personnel to use mobile devices like iPads and other tablets to access medical applications and information. Application access at home was is also important aspect because of medical doctors being on call. And last but not least, the request needs to be addressed to provide applications to public spaces within the hospital including the related security issues. All requirements that can easily be met by using Scense.

Scense’s architecture is not limited by the boundaries set by the HCO’s LAN. Resources are delivered to end users on any location and device via the Internet, even at public places or at home. The support of secure protocols and real time management capabilities (bases on the users context) guarantee a secure an reliable access to these resources. As an example, access to applications or information can be restricted to certain area’s or to devices that meet security standards.

IJsselland hospital remains at the forefront of medical ICT

“Deciding to work with Scense was the most logical choice. Scense solutions have been developed on the premise that it solutions should be 100% user based”

The hospital’s IT department manages over 900 PCs, virtual desktops, laptops and tablet PCs, with 185 servers and approximately 200 applications. In the last few years, it has responded to calls for better patient care and increased efficiency, as well as the constant introduction of new medical treatments and techniques, by transforming itself from a problem solving function into a strategic asset.

The challenge of medical applications
Delivering applications within a medical institute is quite a challenge, as administrator Menno van den Heuvel explains: “IJsselland needs to deliver medical services 24×7 and procedures have to be in place that guarantee close to 100% uptime for all IT services.” If the hospital has to resort to paper-based backup, it means poorer quality care for patients and costs time and money, as information has to be digitized later.

Read more in the customer success story of Case Study IJsselland Hospital

Read all about other benefits of Scense for your school or university in our reference stories