Scense and local governments.

Local governments, as a major legal body in the public sector, face the ongoing challenge of providing high-quality services at minimal cost. First, they must meet the demands of an increasingly sophisticated citizenry that wants to interact with government electronically and expects easy access to information. Second, government workforces also require better access to information via computing systems that support data sharing and interoperability across multiple departments. Finally, lean operating budgets make securing funds for new IT projects a constant battle. The limited resources also require close supervision and strong fiscal management to maximize efficiency, accountability and cost effectiveness.

New technology adoption in such organizations is of slow and fragmented. The resulting ICT infrastructure is a strange mixture of new and legacy systems. Often, it so unresponsive to the demands of the end-users, that the outcome is frustration from both service provides and service receivers. It is common knowledge that updating information or obtaining legal documents from the local government always takes time.

Understanding both the issues in managing local governments’ IT infrastructure and citizens’ demands, Scense has developed a workspace management platform that addresses all major IT administration challenges. It helps to streamline processes, increase efficiency, add new functionality to essential operational systems, provide the business support necessary for local governments to comply with strict reporting and budgetary regulations, and last but not least improve service to employees and customers.


The following is a list of a few major hardships that local governments face in the effort to successfully manage their IT:

Workstation/workplace sharing

A common issue that proves to be one of the most complex to solve. Often, employees use different applications and require different set of resources. That leads to system conflicts and malfunctions, resulting ultimately in system unavailability. Scense provides a platform, capable of maintaining multiple user profiles on one hardware device, eliminating any software incompatibilities. Applications can be distributed based on location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is the support of roaming user profiles, enabling employees to swiftly switch workstations and access their files/resources without any consequences for the global system availability or reliability.

Application management & support

Due to various regulations and requirements, local governments have to deal with a large number of applications and ensure they can be used by the right people at the right time. Scense provides the tools for extensive application management and support – administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations, installation settings; through the patented session management tool, IT personnel can perform any system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee work progress. Application re-packaging is a problem of the past.

Limited IT expertise

There is always not enough people knowledgeable enough to provide adequate IT support. As an user-oriented software, Scense is extremely easy and simple to operate. The learning cycles are short and people feel comfortable with the product after one or two training sessions. The user interface enables the management of hundreds of clients/workstations to be done by one or two administrators.

Co-operation and innovation

Last but not least Scense platform enables different local governments to work together in service delivery or work optimization. The complexity of the IT infrastructure that results from such cooperation efforts may be extremely intricate and hard to manage, thus projects aiming at increased efficiency of resources end up as a burden. With Scense IT management have a clear understanding and strong grip on their IT infrastructure, which allows them to make innovation part of their work. A suitable example is that with a Scense implantation the migration to a virtualized desktop environment requires less than a day.

 

In a summery, local governments that have integrated Scense are able to get the most out of their ICT infrastructure; reduce maintenance costs; redirect funds towards revenue generating projects; provide a flexible and responsive system which decreases the cost and complexity of future upgrades and supports collaboration across external parties.