User Workspace Management

Care deliveing organizations (CDOs) require integrated solutions that help enable better services and reduced costs throughout the healthcare field. By making information available when and where it’s needed, those solutions allow for superior decisions and practices at the point of care and beyond. Many of the administrative, financial and patient management workflows have been supported by IT systems for some time, and are being revisited and re-engineered for improving operational efficiency, increasing consumer convenience, improving the quality of care, generating and increasing revenue, and promoting patient safety. The more CDOs automate these enterprise workflows — successfully introduce software systems and associated user and medical devices — the more dependent the CDO becomes on these critical systems. As the CDO comes to rely more on these systems, the IT service levels must respond adequately to reflect this increased dependency.

By fully understanding that dependency, Scense developed a workspace management platform that provides the ability to successfully manage and administer the IT infrastructure. The wide variety of features automate every aspect of day-to-day support operations and allow for swift alternations of the system without requiring any downtimes or system unavailability. On the other hand, users can be empowered to an extent that they cannot tell if the computer is actually administered by somebody else. That transparent level of control enables IT specialists to make sure that the required applications will be always available while allowing users to adjust their workstations as they like.

The following is a list of a few major areas where Scense reduces costs and improves the system reliability and availability:

Due to various regulations and requirements, CDOs have to deal with a large number of applications and ensure they can be used by the right people at the right time. Scense provides the tools for extensive application management and support – administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations, installation settings; through the patented session management tool, IT personnel can perform any system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee work progress. Application re-packaging is a problem of the past.

A common issue that proves to be one of the most complex to solve. Often, employees use different applications and require different set of resources. That leads to system conflicts and malfunctions, resulting ultimately in system unavailability. Scense provides a platform, capable of maintaining multiple user profiles on one hardware device, eliminating any software incompatibilities. Applications can be distributed based on location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is the support of roaming user profiles, enabling employees to swiftly switch workstations and access their files/resources without any consequences for the global system availability or reliability.

There is always not enough people knowledgeable enough to provide adequate IT support. As an user-oriented software, Scense is extremely easy and simple to operate. The learning cycles are short and people feel comfortable with the product after one or two training sessions. The user interface enables the management of hundreds of clients/workstations to be done by one or two administrators.

Last but not least Scense platform enables different healthcare organizations to work together in service delivery or work optimization. The complexity of the IT infrastructure that results from such cooperation efforts may be extremely intricate and hard to manage, thus projects aiming at increased efficiency of resources end up as a burden. With Scense IT management have a clear understanding and strong grip on their IT infrastructure, which allows them to make innovation part of their work. A suitable example is that with a Scense implantation the migration to a virtualized desktop environment requires less than a day.

In turbulent economic and financial times, Scense helps healthcare organizations optimize/reduce costs, get a clear understanding and a strong grip on their IT infrastructure, promoting innovation and improvements when nobody els.